Last updated: 28 April 2026
By creating an account or using any Slatewick product (including DispensePad, VetPad, DentalPad, CarePad, KitchenPad, SitePad, NurseryPad, ClinicPad, HomePad, and the other branded verticals), you agree to these terms. If you do not agree, do not use the service. If you accept these terms on behalf of an organisation, you warrant that you have authority to bind that organisation.
Slatewick provides AI-assisted compliance documentation tools for regulated industries. The service generates document drafts, tracks compliance records, and provides inspection-preparation checklists. The service is provided on an "as is" and "as available" basis, except as expressly stated in these terms.
One organisation account is permitted per business. The account owner (typically the practice owner or registered manager) is responsible for all activity under the account, including staff access and the accuracy of information entered.
You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your password. Notify us immediately at security@slatewick.co.uk if you suspect unauthorised access.
You must be at least 18 years old to register and to act on behalf of your organisation.
All AI-generated outputs are drafts requiring professional review before use.
Slatewick does not provide medical, clinical, veterinary, dental, legal, financial, or regulatory advice. The qualified professional (pharmacist, veterinary surgeon, dentist, registered manager, food-safety officer, or other responsible person) is always responsible for reviewing, editing, and approving AI-generated outputs before they are filed, sent, or acted upon.
AI may produce content that is incorrect, outdated, incomplete, biased, or inappropriate for your specific circumstances. You must verify the accuracy of all outputs against current regulations, professional standards, and your own professional judgement.
We do not guarantee that AI-generated documents will satisfy your regulator or pass inspection. Compliance is ultimately the responsibility of the registered professional or business owner.
From time to time we make new features available with a clear "beta", "preview", or "experimental" label. Beta features are provided without warranty, may be modified or withdrawn without notice, and are not subject to the service-availability commitments in clause 9. Use of beta features is at your discretion.
Your data belongs to you. We do not claim ownership of any content you create, upload, or generate within the Service.
You may export all your data in CSV format at any time from within the Service. Upon account deletion, we will provide a final export if requested, and permanently delete all your data within the timeframes set out in our Privacy Policy and Data Processing Agreement.
Where you upload personal data about other people (your staff, residents, patients, clients, or other data subjects), the relationship between you and us in respect of that data is governed by the DPA, which is incorporated into these terms.
You agree not to:
See our Acceptable Use Policy for full details.
We aim for 99% monthly uptime for paid plans, measured excluding scheduled maintenance, beta features, and circumstances beyond our reasonable control. Where we miss the target on a paid plan in a calendar month, we will, on written request received within 30 days of the end of that month, credit the affected month's pro-rata fee against your next invoice. Service credits are the sole remedy for service-availability shortfalls.
Scheduled maintenance is announced at least 48 hours in advance. Emergency maintenance may be performed without notice where necessary to preserve security or data integrity.
Each party may receive information from the other that is marked confidential or that ought reasonably to be considered confidential, including technical, commercial, customer, and pricing information. Each party will keep the other's confidential information confidential, will use it only to perform under these terms, and will protect it with the care it uses for its own confidential information of similar importance (and at least reasonable care). Confidentiality obligations do not apply to information that is or becomes public other than by breach, was independently developed without use of the other party's information, or is required to be disclosed by law (in which case the receiving party will, where lawful, give prompt notice). Confidentiality obligations survive termination for three years.
The Service, including all software, branding, content, templates, prompts, and documentation we create, is owned by Kronaxis Limited or its licensors and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable, non-sub-licensable right to use the Service during your subscription, solely for your internal business purposes.
You retain all intellectual-property rights in content you upload. By uploading content, you grant us a limited licence to host, display, transmit, and process that content as needed to provide the Service to you and as set out in the DPA. You warrant that you have the rights necessary to grant this licence.
The Service depends on third-party services including the Google Gemini API, Stripe, and the providers listed at slatewick.co.uk/sub-processors. We are not responsible for those services beyond our own selection of and contract with the provider. Where a third-party service becomes unavailable or changes its terms, we will use reasonable efforts to maintain Service functionality, including by replacing the provider where necessary, with notice in accordance with the sub-processor change procedure.
To the maximum extent permitted by law:
Nothing in these terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; statutory rights that cannot be excluded under the Consumer Rights Act 2015 or equivalent legislation; or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Kronaxis Limited, its directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
Either party may terminate the agreement on 30 days' written notice by email to the other party's nominated address.
We may suspend access to the Service immediately where necessary to preserve security, protect other customers, or comply with a legal obligation, and we will notify you as soon as practicable. We may terminate your account immediately and without further notice for material breach (including using the Service for unlawful purposes, attempting to compromise the security of the Service, or failing to pay fees after reasonable notice).
On termination: (a) your right to use the Service ends; (b) you may export your data in accordance with clause 7 and the DPA; (c) outstanding fees become immediately payable; (d) clauses that by their nature should survive (including clauses 4, 7, 10, 11, 13, 14, 15, 17, 19, 20, 21, 22, 23, 24, and 25) survive termination.
Neither party is liable for failure to perform any obligation (other than to pay) where the failure is caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, fire, flood, epidemic, pandemic, network or power-grid failure, denial-of-service attack, or failure of a third-party service on which the affected party reasonably depends. The affected party will give prompt notice and use reasonable efforts to mitigate. If a force-majeure event continues for more than 60 consecutive days, either party may terminate on written notice without penalty.
These terms are governed by the laws of England and Wales. Any dispute arising from or related to these terms or the Service is subject to the exclusive jurisdiction of the courts of England and Wales, save that we may bring proceedings to enforce intellectual-property rights in any jurisdiction.
We may update these terms from time to time. If we make material changes, we will notify you by email and in-product notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not accept the updated terms, you may cancel your subscription before the effective date for a pro-rata refund of pre-paid fees.
Notices to us must be sent to legal@slatewick.co.uk. Notices to you will be sent to the email address registered on your account; you are responsible for keeping that address up to date. Email notices are deemed received on the next working day after sending. Where these terms require written notice, email is sufficient.
You may not assign or transfer these terms without our prior written consent. We may assign or transfer these terms to a successor entity in connection with a merger, acquisition, or sale of substantially all of the relevant business, on at least 30 days' notice; you may terminate within that notice period if you reasonably object on data-protection grounds.
A failure or delay in exercising any right is not a waiver of that right. A single or partial exercise does not preclude further exercise.
If any provision of these terms is held to be unenforceable, the remaining provisions continue in full force, and the unenforceable provision will be replaced with one that most closely matches the original commercial intent within the limits of the law.
These terms, together with the documents they incorporate (the Privacy Policy, DPA, AUP, Cookie Policy, and any order form or quote we agree in writing), are the entire agreement between you and us in respect of the Service and supersede any prior agreements or representations. You confirm you have not relied on any statement not expressly included in those documents.
Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between us.
A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them, save that Kronaxis Limited's directors, officers, employees, and contractors may enforce clauses 13 and 14 (limitation of liability and indemnity).
Questions about these terms: hello@slatewick.co.uk
Legal notices: legal@slatewick.co.uk