Terms of Service

1. Acceptance

By creating an account or using any Slatewick product (including DispensePad, VetPad, DentalPad, CarePad, KitchenPad, SitePad, NurseryPad, ClinicPad, and HomePad), you agree to these terms. If you do not agree, do not use the service.

2. The service

Slatewick provides AI-assisted compliance documentation tools for regulated industries. The service generates document drafts, tracks compliance records, and provides inspection preparation checklists. The service is provided on an "as is" and "as available" basis.

3. Accounts

One account is permitted per organisation. The account owner (typically the practice owner or registered manager) is responsible for all activity under the account, including staff access and the accuracy of information entered.

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your password. Notify us immediately at hello@slatewick.co.uk if you suspect unauthorised access.

4. AI-generated content disclaimer

All AI-generated outputs are drafts requiring professional review before use.

Slatewick does not provide medical, clinical, veterinary, dental, legal, or regulatory advice. The qualified professional (pharmacist, veterinary surgeon, dentist, registered manager, food safety officer, or other responsible person) is always responsible for reviewing, editing, and approving AI-generated outputs before they are filed, sent, or acted upon.

AI may produce content that is incorrect, outdated, incomplete, or inappropriate for your specific circumstances. You must verify the accuracy of all outputs against current regulations, professional standards, and your own professional judgement.

We do not guarantee that AI-generated documents will satisfy your regulator or pass inspection. Compliance is ultimately the responsibility of the registered professional or business owner.

5. Billing and payment

• Subscriptions are billed monthly in advance.
• Prices are in pounds sterling (GBP) and exclude VAT, which is charged at the prevailing UK rate.
• A free tier is available with limited features. No credit card is required for the free tier.
• You may upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• No refunds are given for partial months.
• Payment processing is handled by Stripe. We do not store credit card details.

6. Your data

Your data belongs to you. We do not claim ownership of any content you create, upload, or generate within the service.

You may export all your data in CSV format at any time from within the service. Upon account deletion, we will provide a final export if requested, and permanently delete all your data within 30 days.

See our Privacy Policy for full details on how we process and protect your data.

7. Acceptable use

You agree not to:

• Use the service for any unlawful purpose
• Share your login credentials with anyone outside your organisation
• Attempt to reverse-engineer, decompile, or extract the source code of the service
• Deliberately overload, disrupt, or interfere with the service
• Upload malicious content, viruses, or harmful code
• Use automated tools to scrape or bulk-extract data from the service
• Resell, sublicence, or redistribute the service without written permission

See our Acceptable Use Policy for full details.

8. Service availability

We aim for 99% uptime but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to scheduled maintenance (which we will notify you of in advance), unscheduled maintenance, or circumstances beyond our control.

We are not liable for any loss or damage resulting from service unavailability.

9. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any decisions made based on AI-generated outputs.
• We are not liable for regulatory enforcement action, inspection outcomes, or professional disciplinary proceedings.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total aggregate liability to you for any claims arising from or related to the service is limited to the total subscription fees you have paid in the 12 months immediately preceding the claim.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold harmless Kronaxis Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the service
• Your reliance on AI-generated outputs without adequate professional review
• Your breach of these terms
• Any content you upload to the service

11. Termination

Either party may terminate the agreement with 30 days written notice by email.

We may terminate your account immediately and without notice if you materially breach these terms, including but not limited to: using the service for unlawful purposes, attempting to compromise the security of the service, or failing to pay subscription fees after reasonable notice.

Upon termination, you may request an export of your data. After 30 days, all data will be permanently deleted.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

14. Contact

Questions about these terms: hello@slatewick.co.uk