AML checks and material information.

Your CRM handles listings and offers. Nobody handles the compliance trail that HMRC and Trading Standards expect: AML checks on vendors and buyers, material information disclosure, offer chain transparency. EstatePad handles all of it.

20,000

Estate agency branches in England. Every one must conduct AML checks on sellers and buyers, disclose material information upfront, and maintain a complaints process for TPO.

NTS

National Trading Standards can prosecute estate agents for misleading material information. The Consumer Protection from Unfair Trading Regulations 2008 apply to every listing you publish.

Gaps

AML checks done on paper at instruction and never filed properly. Material information forms incomplete. Offer histories with no audit trail. When the regulator calls, the evidence is not there.

Without EstatePad

  • AML identity checks on vendors done at instruction and lost in email
  • Buyer AML verification inconsistent across negotiators
  • Material information forms incomplete or missing for live listings
  • Offer chain visibility only in the head of the senior negotiator
  • TPO complaints handled reactively with no structured process

With EstatePad

  • AML CDD per vendor and buyer with document upload and verification status
  • Consistent process: every negotiator follows the same CDD workflow
  • Material information checklist per listing aligned to NTS Part A/B/C
  • Offer chain tracker with dates, amounts, and progression status per buyer
  • Structured complaint handling with TPO deadlines and escalation tracking

Nine features. One subscription.

Everything HMRC and TPO expect from a compliant estate agency.

AML for Vendors and Buyers

Customer due diligence per vendor at instruction and per buyer at offer. ID verification, source of funds, beneficial ownership. Consistent process across all negotiators.

Offer Chain Tracking

Every offer recorded with date, amount, conditions, and buyer AML status. Chain progression visibility. Audit trail for every decision. No more relying on memory.

Material Information Disclosure

Structured checklist per listing aligned to NTS Part A, B, and C requirements. Flood risk, tenure, council tax, restrictions, rights of way. Completed before marketing begins.

SAR Consideration Log

Record every suspicious activity consideration with rationale and timestamps. Whether you file or not, the decision trail exists. NCA submission tracking.

Complaint Handling

TPO-compliant complaints process. Structured log with deadlines, response templates, escalation tracking, and outcome recording. Evidence of a fair complaints procedure.

Staff Training Matrix

Track AML, CPR, material information, and estate agency compliance training. Expiry alerts for refreshers. Completion rates per staff member.

Risk Assessments

Practice-wide and client-level AML risk assessments. Annual review reminders. Pre-populated templates. Version history.

HMRC Supervision Prep

AI-generated self-assessment against HMRC AML and NTS material information requirements. Evidence from live data. Readiness score. Gap analysis.

Phone, SMS and WhatsApp

AI-generated call scripts. Outbound SMS and WhatsApp reminders. Inbound call logging with voicemail transcription. Automated bulk reminders for AML document expiry, chain updates, and vendor compliance deadlines. No other estate agent compliance tool has built-in telephony.

How it works

Three steps. Compliance built into your sales process.

1

Register your agency

Enter your agency name, branches, staff list, and HMRC supervision number. Onboarding creates AML templates and material information checklists.

2

Compliance at every step

AML checks at instruction and offer. Material information completed before marketing. Offers logged with full chain visibility. Everything timestamped.

3

Always audit-ready

Live dashboard showing AML completion, material information status, complaint deadlines, and supervision readiness. One screen, every branch.

Pricing

Monthly billing. Cancel any month. No annual contracts.

Free

£0
1 user, 20 listings
  • Dashboard with readiness score
  • AML checks (vendors)
  • Material information checklist
  • CSV export

Starter

£79/mo
Up to 10 users
  • Unlimited listings
  • AML for buyers
  • Offer chain tracking
  • Training matrix
  • PDF export

Professional

£199/mo
Up to 30 users
  • Everything in Starter
  • Complaint handling
  • SAR consideration log
  • HMRC supervision prep
  • Telephony integration

Enterprise

£349/mo
Unlimited users
  • Everything in Professional
  • Multi-branch dashboard
  • API access
  • Priority support

Frequently asked questions

Does it replace our CRM?

No. Your CRM handles listings, viewings, and offers. EstatePad handles the compliance documentation your CRM does not touch: AML, material information, complaint handling, and audit prep.

What is material information?

National Trading Standards requires estate agents to disclose material facts about a property before marketing. EstatePad provides a structured checklist covering Part A (always required), Part B (where available), and Part C (where material).

Can I import existing listings?

Yes. CSV import for listings, vendors, and buyers. Bulk onboarding in minutes.

Can I export my data?

Yes. CSV and PDF export on all plans. Your data is yours. Cancel any month and take everything with you.

EstatePad is an administrative tool. It generates compliance documentation for qualified professional review. It does not provide legal or financial advice. The qualified professional always signs off.

Every listing. Every check. One screen.

Free tier available. No credit card required. Start in five minutes.

We will reply within one working day. No spam. No mailing list.

EstatePad — A Slatewick product